Call us on 01604 671671

FAQ’s

What are your opening hours?

Our office is open from 9am to 5pm, Monday to Friday. We are closed on Bank Holidays.
 

Do you provide samples?

Yes we are able to provide samples of all our products. Diary samples are provided Free of Charge. Samples of all other products will be charged for if they are not returned to us within 30 days.
 

What does your free design service mean?

The free design service means that if you provide us with your logo, we will be able to supply you with a visual of how your logo appears on your chosen product. Email your logo to: sales@giltedged.co.uk.
 

How do I pay?

We accept all major credit and debit cards you can also apply for a Trade Credit Account. Once an account is approved we require payment 30 days from invoice.
 

How long will my order take?

All our products have different lead times.

The lead time for clothing orders is 2 weeks from artwork approval for repeat orders and 3 weeks for new artwork.

The lead time for Gift orders depends on the item. We do offer an express service on many items so please ask for details.

Our diary orders are despatched between July and December. Orders can be placed at any time during the year. Generally the lead time is 5 weeks from Artwork approval.
 

Do you charge for delivery?

The cost of delivery for diaries, clothing and gifts will be given on your quotation. All orders are sent by courier. We are able to send orders overseas.
 

Can I speak to someone about my order?

You will be assigned a designated Sales Executive who will be able to look after you.
 

I can’t find exactly the thing I am looking for?

Our Sales Executives all have a great deal of experience and will be able to help you find the exact item you require. As well as the items on the website we are also able to source many other products.
 

How do I need to provide my logo/artwork?

Please see the ‘Artwork Specification’ section on this website which will give you full details on how to provide your artwork. We have an in-house studio which will be able to help you with any artwork issues.
 

What is your returns policy?

We hope that you will be delighted with your purchase but on occasion you may feel it necessary to return an item. Please contact us on 01604 671671 within 14 days of the date that you received them. Please do not return the goods to us until you have contacted us. The return address details will be given at that time.
 

Do you ever have special offers?

If you would like to receive details of any special offers we have please sign up for our emails. You can do this at the bottom of the homepage.
 

Are calls to your office recorded?

Calls to 01604 671671 are recorded for training purposes. This is to help us improve the customer experience you receive from our sales staff.