Call us on 01604 671671

Policies

Our Purpose

The preferred supplier of an extensive range of quality promotional products tailored for our corporate customers. We meet and exceed our customer’s needs by working together as a dedicated team of professionals focusing on care and commitment.

Our Values & Guiding Principles

People are our customers – our future depends on them.
We value and respect our colleagues, customers and suppliers, understanding the importance of teamwork in an open and caring environment.

Communication is a two way process, we listen carefully and check understanding.
We speak with respect and honesty, taking responsibility for our actions.

We are proud to work for a successful company.
We recognise and reward ideas, performance and contribution to enhance job satisfaction.

We are passionate about our people.
Our people are passionate about your business.

If we say we’ll do it, we’ll do it.
We give a high quality service with confidence.

 

Environmental

The policy of Gilt Edged is to conduct its operations in an environmentally sustainable manner in order to protect the environment for future generations.

In implementing its policy Gilt Edged will seek to ensure:

• Compliance with relevant environmental legislation and regulation

• Prevention of pollution

• The efficient use of natural resources

• The minimisation of waste and emissions to air and water

• Environmental awareness of all employees

• Effective monitoring of environmental performance

• Continual improvement in environmental performance

Gilt Edged will set targets and objectives for the improvement of environmental management and will publish details of its environmental performance.

All employees have a role to play in care of the environment. Gilt Edged has appointed its Managing Director to be responsible for environmental issues, and environmental responsibilities are allocated to line management throughout the organisation.

This policy will be subject to periodic review to ensure it continues to meet the company’s environmental requirements.

 

Ethical Policy

The company recognises its obligations to all those with whom it has dealings. The reputation of the company and the trust and confidence of those with whom it deals are among its most vital resources, and the protection of these is of fundamental importance.

Customers

• The company believes that integrity in dealings with customers is a prerequisite for a successful and sustained business relationship. This principle governs all aspects of the company’s approach to its customers.

• No employee may give money or any gift of significant value to a customer.

• Nor may any gift or service be given which could be construed as being intended as a bribe.

• The company accords the same degree of confidentiality to confidential customer information as it does its own confidential information.

Suppliers

• The company aims to develop relationships with its suppliers based on mutual trust.

• The receipt of gifts or favours by employees can give rise to embarrassing situations and may be seen as an improper inducement to grant some concession in return to the donor.

• The following principles should be observed:

a) Gifts or favours must not be solicited;

b) Gifts of money must never be accepted;

c) Reasonable small tokens and hospitality may be accepted provided they do not place the recipient under any obligation, are not capable of being misconstrued and can be reciprocated at the same level, and the employee’s immediate superior is made aware of the same.

• Any offer of gifts or favours of unusual size or questionable purpose should be reported immediately to the employee’s superior and the Company Secretary.

Competitors

The company will compete vigorously, but honestly.

The company will not damage the reputation of competitors either directly or by implication or innuendo.

The company believes service excellence to be the best way of enhancing its reputation. Whilst fair comparison between the company’s strengths and competitors’ weaknesses may be made, the company will not engage in damaging competitors’ reputations either directly or by implication, misrepresentation or innuendo.

 

Equal Opportunities Policy

The Company is an equal opportunities employer.

The aim of this policy is:

to ensure that all job applicants and employees will receive equal treatment regardless of sex, sexual orientation, marital status, creed, race, colour, nationality, ethnic or national origins or disability; and to prevent harassment in the workplace. Harassment is particular behavior by one person which another person finds unacceptable or unwelcome and is viewed as a serious issue. This policy is specifically addressed at sexual and racial harassment, harassment on the grounds of disability and bullying.

Examples of harassment:

• Physical contact

• Verbal or non verbal conduct

• Victimisation

• Name calling

• Abusive language

• Mockery

• Jokes

• Bullying or intimidation of a general nature or that specifically targeted at someone because of their gender, disability or ethnic origin.

These examples are not exclusive or exhaustive and conduct of a similar nature may be dealt with under this procedure.

All employees have a personal responsibility and duty to ensure the practical application of this policy and to help promote a working environment consistent with a policy of equal opportunity for all employees. Employees have a responsibility to ensure that they do not discriminate against or harass fellow employees, customers or suppliers during the course of their employment. Employees should report any discriminatory action or act or harassment of which they are aware to the Company.

Disciplinary action will be taken against any employee who acts in breach of this policy by discriminating against or harassing another employee.

Consistent application of this policy will assist in the creation of the right environment for the success and it is for each employee to make his or her own contribution to ensure that the success is maintained.

The Management is responsible for the implementation of this policy and ensuring compliance with it. This policy will also be monitored by the Company to judge its effectiveness. If changes are required, the Company will implement them.

 

Health & Safety Policy

The Company recognises that it has a primary responsibility for the health, safety and welfare of its employees at work and that this duty of care extends to other people whilst they are on the Company’s premises.

The Company aims to provide working conditions which comply with the relevant statutory requirements and officially approved codes of practice that are designed to ensure good standards of health and safety.

The Company’s health and safety arrangements are designed to ensure that health and safety factors are fully taken into account at all levels of the Company’s operations. The overall responsibility for the health and safety rests at the highest level of management, although all employees have an obligation to safeguard the health and safety of fellow employees.

It is our objective to reduce any accidents to an absolute minimum.

 

Orders and Returns

We hope that you will be delighted with your purchase but on occasion you may feel it necessary to return an item. However if you are not happy with your goods please contact us on 01604 671671 within 14 days of the date that you received them. Please do not return the goods to us until you have contacted us. Return address details will be given at that time.

 

Cookie Policy

We use Cookies for the following. If you use our online shop, we use a session based cookie to remember the things in your basket. Normally this means that our site will remember your basket contents until you quit your browser. On an iPhone, iPod or iPad the session will last until you manually delete your cookies in the 'Safari' preferences.

We also use Google Analytics on the site. This helps us to monitor traffic and usage on the site. By using this we can better understand our customers needs and make improvements to the site. It is used by most websites to monitor their traffic.

We don't use cookies for the following:
We do not have any third party cookies that are used to deliver adverts to you on other sites.
We do not record any personal information via cookies.

 

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect this information to process your order, to provide you with the best possible service and inform you of our products. All personal information which we hold will be held securely. We currently have a policy of not passing on your details to any third party.

We may e-mail you in the future with special offers and our product range. Should you wish to refuse this service please inform us by e-mailing [email protected]

If you find any inaccuracies with the personal information we hold about you, these can be corrected by you or deletions made by us at the time of ordering. If however you wish to change your details immediately please call us on 01604 671671 or by emailing [email protected]

If you have any questions/comments about privacy, you can email us at [email protected] or call us on 01604 671671. Alternatively write to us at

Gilt Edged Promotions Limited, Kings Park Road, Moulton Park, Northampton, NN3 6LL.

 

Recording of Calls

Calls to 01604 671671 are sometimes recorded for training purposes. This is to help us improve the customer experience you receive from our sales staff.